If you need to cancel, we’ll review the cancellation rules for your specific fare and tell you what you’re entitled to — a refund, a travel credit, or neither — before we cancel anything.
Good to know (Australia): There is no automatic statutory right to cancel a booked flight for a refund, and Australia has no fixed cooling-off period for flights — the airline’s fare rules apply. However, under the Australian Consumer Law (ACL) you have consumer guarantees: if a flight is cancelled by the airline or there is a major failure to provide the service, you may be entitled to a refund. These rights cannot be excluded by fine print.
How it works
Contact us early
Reach out as soon as you know you need to cancel — timing affects your options.
We review your fare
We check whether your ticket is refundable, partly refundable, or non-refundable.
See your options
We explain refund, travel-credit or no-refund outcomes and any fees, in writing.
Cancel & track
With your approval we cancel and, where eligible, submit and track your refund request.
What’s included
- Review of refundable vs. non-refundable fare rules
- Help claiming a refund when the airline cancels or there is a major service failure (ACL consumer guarantees)
- Recovery of unused taxes and charges where the fare allows
- Travel-credit handling where a cash refund isn’t available
- Written summary of your options before we act
Transparency note: We are an independent agency. Fares, fees and rules are set by the operating airline. Any MetaHeight Travels service fee is disclosed in full and agreed by you before booking.